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Arion-networks: FAQs

 
 

 

  1. What is download/upload?
  2. Are the download/upload rates different?
  3. What is an IP address?
  4. What type of IP addresses are possible?
  5. Why would one need a static(Public) IP address?
  6. What is contention or a contention ratio?
  7. What is a firewall, should I have one?
  8. What is NAT (Network Address Translation / Translator)?
  9. What kind of PC do I need to run Broadband?
  10. What is an antivirus? Why should I have one on my PC?
  11. What is LOS (line of sight)?
  12. What all can I do with 1 GB(Giga Byte) download?
  13. What is fair usage policy? why do i have to put up with it?
  14. Why is DINS subscriber being singled out for this policy?
  15. How does DINS implement this policy?
  16. Is there FUP on all broadband plans?
  17. Why is Arion-Wii Net better than other broadband connections?
  18. How long does it take to install ?
  19. Do I need any software for the installation?
  1. How do I choose the speed/tariff plan that's right for me?
  2. Do I still need to pay the telephone line rental ?
  3. I want very high download limits. It this possible with Arion-Wii Net?
  4. What is the total cost I will incur to get a Arion-Wii Net connection?
  5. What are the documents to be furnished to get a Arion-Wii Net connection?
  6. How is Arion-Wii Net wireless broadband connection different from data card/ Wifi?
  7. Why do you limit the amount of data I can download?
  8. Can I change from one Broadband data rate to another?
  9. What happens if I shift my premises?
  10. How do I pay for Broadband?
  11. I want to connect more than one computer to my Broadband line to share my internet connection. How do I do this?
  1. Do I need any extra equipment when upgrading to a faster speed package?
  2. I have a connection at office, can I also use it at home?
  3. Will more Arion-Wii Net users online slow down my connection?
  4. How do I renew my account?
  5. How do I check my account balance?
  6. Will my broadband get disconnected immediately after the due date of renewal?
  7. Can I have more than one Arion-Wii Net connection? What if I need connection on multiple PCs?
  8. What should I do if my broadband speed becomes slow?
  9. Why is some content slow to download from some websites?
  10. What happens in case there is a power Cut?
  11. Can the helpdesk help solve problems with my own computer/ hardware?
  12. How about Broadband Plans and Pricing?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1.  What is download/upload?

When the information flows from somewhere e.g. a web-page or a site to your PC you are "downloading" on the other hand when you send information e.g. request for a web-page, send email, etc.  you are "uploading"

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2. Are the download/upload rates different?

Technology used by DINS gives you equal rates in “down” and “up” directions as compared to ADSL technologies which gives you different rates. This is an advantage as you can send emails, upload your photos on facebook, update your photobucket at a faster rate.

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3. What is an IP address?

There are two types of IP addresses, dynamic and static. Dynamic IP changes from session to session while static always remains same. It is the identification of your system on internet, you can also call it as your PC’s address. Any request sent or received from your system gets identified on internet by this IP address.

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4.  What type of IP addresses are possible?

IP addresses could be dynamic (that typically change with each session) and static (that are permanently allocated to you). DINS provides with a static IP address out of a private series of addresses. However, when you connect to the internet, another IP address (called as Public IP address) is allotted to your private IP dynamically (through a procedure called Secured Network Address Translation). However, A static IP address from series of Public IP addresses are also available upon request and are chargeable as applicable.

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5.  Why would one need a static(Public) IP address?

A static IP address may be required for certain services or applications you use. These typically include: 1.Running your own mailserver (SMTP inbound). 2.Many VPN (virtual private network) implementations require one or both sides of the VPN to have a static IP address. 3.If you are connecting to your company network and need access through their firewall.4. For surveillance through IP Cameras.

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6. What is contention or a contention ratio?

To provide a cost effective service - all broadband services are contended (shared). These contention ratios are applied in the backbone and international part of the network. A commonly applied contention rate is 50 : 1. All customers are guaranteed the plan rate up to the Local NOC or the Nearest Point of Presence  to which they are connected. On the shared part of the network a 50:1 contention ratio would mean that a 2 Mbps connection would be shared by 49 others. In reality this is very unlikely to happen and the customer would find the connection much faster than dial-up modems. If you are not getting the speed you expect, it can be due to the contention ratio but also to many other factors including the congestion at the remote site you are accessing.

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7. What is a firewall, should I have one?

A firewall is a system designed to prevent unauthorized access to or from a private computer/network. It is highly recommended that all Internet users (even using standard dialup access ) should have a firewall to protect their computer/network. Many free firewall softwares like ZoneAlarm, Sygate Personal Firewall etc are available on the Web for download.

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8. What is NAT (Network Address Translation/Translator)?

NAT stands for Network Address Translation/Network Address Translator. Each computer connected to the Internet needs to have a unique IP address. To use the global IP addresses more efficiently, computers belonging to a business can have “local” addresses. NAT would then allow connecting multiple “local” computers to the Internet using one IP address. Each NAT has a ‘table’ of local IP addresses and globally unique addresses by which the NAT box can translate the local IP addresses to global address and vice versa.

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9. What kind of PC do I need to run Broadband?

Most present day configuration PCs will run well. The following minimum configuration is, however, recommended:

             Processor 500 MHz (or better)

             Operating System Windows XP (or higher)

             RAM (memory)minimum 512 MB RAM

             Free Disk Space 125MB

             SVGA monitor

             CD-ROM Drive

             Network Interface Card(NIC) with 10/100 Mbps Ethernet port with RJ45 socket.

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10. What is an antivirus? Why should I have one on my PC?

Antivirus (or anti-virus) software is used to prevent, detect, and remove malware, including computer viruses, worms, and Trojan horses which can erase important data from your PC and also lead to hard-disk crashes in certain cases. Arion-Wii Net offers you free antivirus.  Various antivirus software are also available on  the Internet, which you can purchase as per your requirement.

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11. What is LOS (line of sight)?

LOS is the feasibility of providing a Arion-Wii Net connection to you premise. The LOS will be checked by a Arion-Wii Net field engineer who will visit your premise soon after you confirm your order.

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12. What all can I do with 1 GB(Giga Byte) download?

One GB is 1024 Megabyte or 1073741824 bytes. You can do the following with 1 GB download limit : 1. An average web page is about 50 kilobytes in size - so you could download around 20,000 web pages for 1 gigabyte. 2. An hour of surfing the web would be around 10 megabytes (200 pages) so you could surf non-stop for about 100 hours for 1 gigabyte. 3. An hour of streamed radio would use about 15-20 megabytes. 4. An hour of streamed video uses around 100-150 megabytes. 5. Playing an online game typically uses about 10-15 megabytes per hour. 6. Emails are very small - so 100 emails would be just 1 megabyte - or 100,000 emails for 1 gigabyte! (of course the attachments count extra) 7. A super-high resolution (5-6 megapixel) digital camera JPEG picture or typical MP3 music file is about 2-3 megabytes so you could download 350-500 of these images/music files for 1 gigabyte. Very few users would actually exceed the download limits set.

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13. What is fair usage policy? why do i have to put up with it?

Fair Usage Policy (also known as Fair Access Policy or Bandwidth Cap) is implemented by Internet Service Providers (ISPs) world over. A small number of customers use an excessive amount of the network bandwidth and impairs the experience of a large majority. Through this policy, ISPs seek to address this imbalance and give all users the opportunity to experience the network in the same way.

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14. Why is DINS subscriber being singled out for this policy?

FUP has been a practice adopted by ISPs since the 1990s and is applicable in countries across North America, Europe, Australia and Asia. In India, FUP has been implemented by many ISPs.

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15. How does DINS implement this policy?

A monthly data transfer limit is automatically set, this is different for different plans. Once you reach your data transfer limit, your speed will reduce as stated in your plan or your plan will stop working as per the policy. Of course, at the start of your next monthly billing cycle, your monthly speed/ download limit will be reset.Also during the month, you can continue to download all you want, there are no additional data transfer caps set by DINS. Downloads continue to be unlimited as they always were.

For unlimited resedential plans the FUP is set to Home 256 = 30 GB, Home 384 = 35 GB, Home 512 = 40 GB, Home 1024 = 50 GB,
Home 2048 = 70 GB, Home 4096 = 90 GB
per month. After the limit has reached the plan will automatically stop to function.

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16. Is there FUP on all broadband plans?

FUP is applicable on all unlimited data transfer plans. Like mentioned before, FUP limits are imposed to ensure that the best quality of broadband is available to the maximum number of internet users.

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17. Why is Arion-Wii Net better than other broadband connections?

  • With Arion-Wii Net you can choose from a wide variety of plans based on your requirement and budget. We provide day/ night plans which give higher speeds at    night and help you save more.
  • Arion-Wii Net is a prepaid service so you can have a control over your monthly spends on the Internet.
  • With Arion-Wii Net you can enjoy best speeds as we offer a contention ratio of less than 30.
  • You need not purchase a modem or a landline phone whcih reduces your cost.
  • Online renewal options.
  • Better customer care support.

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18. How long does it take to install ?

Once we receive your order, DINS will perform a feasibility check at your location. Assuming the check passes it takes around 24-48 working Hours for the service to be enabled by DINS at your location.

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19. Do I need any software for the installation?

No. Using Arion-Wii Net is quite easy. You do not need to install any kind of software in your system. By default, when you send the first URL request through your web browser (Firefox, Internet explorer, Chrome, etc.) you will get our login page wherein you can put your login details and start using the services

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20. How do I choose the speed/tariff plan that's right for me?

This will depend on the purpose for which you will be using the broadband connection. If you are using it from home or a small office, choosing a plan that offers a download limit of 1 GB is ideal for general surfing and emailing. However, if you are downloading lots of videos or sending very large files, it may be better to choose a broadband plan with even higher capacity.

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21. Do I still need to pay the telephone line rental ?

No. As the service do not require any kind of telephone lines, rental is not applicable.

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22. I want very high download limits. It this possible with Arion-Wii Net?

We have plans to suit the needs of all customers. For more details on these plans, click here

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23. What is the total cost I will incur to get a Arion-Wii Net connection?

The total cost you incur to get a new Arion-Wii Net connection includes the plan price, service tax and the installation cost. The installation cost for wireless connection is Rs.2500 for all plans below 2 Mbps of speed. For plans higher than 2 Mbps, the installation cost may vary between Rs. 3000 to Rs. 12000/- depending upon your requirement and the feasibility.

The installation cost includes the cost of CPE (Client Premises Equipment), 20 mtr Cat5e cable, 1 mtr Cat5e Patch cable, POE Injector, 12v DC Power supply, installation and activation charges. In case additional cable is required beyond 20 mtr, the same shall be charged at Rs. 18 per meter.

The installation cost is refundable as mentioned in individual plan category only upto 1 year from the date of installation. After 1 year there shall be no refund for the equipment installed whatsoever.

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24. What are the documents to be furnished to get a Arion-Wii Net connection?

Individual Accounts:

  - 2  Passport size photograph

  - 1  Photo identity - PAN Card/Passport/ Company Id /Driving license/ Voter's ID Card.

  - 1  Address proof- Ration card/Passport/ Gas connection statement /Electricity bill/ Rental agreement/ Telephone bill/ Water Bill/ Copy of Bank Account Statement.

  - 1 Customer Application Form duly filled and signed at all places required(provided by Arion-Wii Net)

    The above documents need to be submitted to the Arion-Wii Net business associate along with the payment by DD/ cheque/Cash/ECS.

 

Corporate Accounts:

  - 1 identity proof of Firm/ Organization/ Company - Letter of Incorporation/ Partnership Deed/ Pan Card

  - 1 Address Proof- Electricity bill/ Rental agreement/ Telephone bill/ Water Bill/ Copy of Bank Account Statement.

  - 1 Customer Application Form duly filled and signed at all places required(provided by Arion-Wii Net)

  - 2  Passport size photograph of Contact Person

  - 1  Photo identity of Contact Person - PAN Card/Passport/ Company Id /Driving license/ Voter's ID Card.

  - 1  Address proof of Contact Person- Ration card/Passport/ Gas connection statement /Electricity bill/ Rental agreement/ Telephone bill/ Water Bill/ Copy of Bank Account

Statement.

  - Purchase order on the official letter head, duly signed and stamped by the authorized signatory.

    The above documents need to be submitted to the Arion-Wii Net business associate along with the payment by DD/ cheque/Cash/ECS.

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25. How is Arion-Wii Net wireless broadband connection different from data card/ Wifi?

Arion-Wii Net wireless is fixed wireless connection where a device (Customer Premise Equipment - CPE) installed at your premise is connected wirelessly to the Arion-Wii Net base station and a cable connects your PC to the device. Arion-Wii Net wireless can be made Wifi by installing a router in your premise, which is easily available in the market.

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26. Why do you limit the amount of data I can download ?

DINS  aims to provide fast, reliable service to all the broadband customers. Some customers try to hog disproportionate amount of available resources. Customers might select lower end plans for heavy work or make excessive use of peer-to-peer file sharing. This could result in 20% users using over 80% resources. High levels of usage by a small number of users risks reduced performance for all users. DINS has the following options to solve this problem : 1. Lower the contention ratio 2. Provide more resources and increase the prices 3. Set download limits The first two options are not fair to 80% users who use the resources sensibly. As such setting dowonload limits was the best and fair solution. If any user requires higher limit he/she can upgrade to higher plan.

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27. Can I change from one Broadband data rate to another?

Yes, You can change your  Broadband plan at any time. All you need to do is to send a request to us on sales@arion-networks.com mentioning your client ID and the plan which you intend to migrate to. You can also call on our helpline number 9219590298 to get your plan changed.

*Any existing balances or validity left shall be lost and will not be carried forward if you change the plan before expiry.

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28. What happens if I shift my premises?

 If you move, your connection can be shifted to the new location subject to availability of network in that area. Shifting charges are required to be paid extra as applicable.

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29. How do I pay for Broadband?

You can choose to pay your subscription charges by cash, cheque, bank transfer, online payment or credit card through our recharge portal online.

Just choose the plan you are subscribed to, click on "Buy Plan" fill in your Client ID and registered mobile number in the login box and make payment using a payment method of your choice.

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30.  I want to connect more than one computer to my Broadband line to share my internet connection. How do I do this?

Yes, if you choose the right broadband plan, you would be permitted to connect more than one computer. You will need a router  with NAT Function (buy online here) to share your internet connection.However, all the users will share the bandwidth allocated to you.

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31. Do I need any extra equipment when upgrading to a faster speed package?

YES, The CPE installed at your location supports only upto 2 Mbps speed. In case you want to upgrade to a very high speed data plan, you will have to upgrade your CPE.

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32. I have a connection at office, can I also use it at home ?

A fixed wireless Broadband account is activated on a specific site only. If you need to use the broadband connection at a location other than where it is installed you need to take another broadband connection.

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33. Will more Arion-Wii Net users online slow down my connection?

More than the number of users online, it is the kind of applications that they use while online that influences the speed. So your speed will not be negatively affected just because you have many Arion-Wii Net users online. But it will marginally decrease if all of them at the same time indulge in data intensive activities online.

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34. How do I renew my account?

  • You can renew your account online at www.arion-networks.com/Services using your debit/credit card. Go to Category "INTERNET SERVICES", from the list of plans select your existing subscription and press "Buy Plan". Please note that you can renew your existing subscription only.
  • You can also call Arion-Wii Net customer care on +91-9219590298 to renew your account and pay by cash.

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35. How do I check my account balance?

Your account balance can be seen in the “Check Account Details” section on your login page.

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36. Will my broadband get disconnected immediately after the due date of renewal?

YES. To enjoy uninterrupted connectivity from Arion-Wii Net, you need to renew your account before the due date of renewal.

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37. Can I have more than one Arion-Wii Net connection? What if I need connection on multiple PCs?

To enjoy dedicated speeds take individual connections for PCs. If you take one home broadband connection and use it on two PCs at the same, your broadband speed will be divided between the two PCs.

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38. What should I do if my broadband speed becomes slow?

Please check the pinging status and delete all the cookies and temporary files then restart your PC. For any further assistance please call Arion-Wii Net customer care.

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39. Why is some content slow to download from some websites?

We offer full, unrestricted access to the World Wide Web of the Internet. Content on the Internet does not have any set standards or performance requirements. As a result, access and speed of content being served varies quite a bit. In many instances, you will get immediate delivery of web sites. There are many factors that affect the data transfer speed, including location and configuration of the accessed server, traffic at the accessed site/server, internet congestion, overall network traffic & your computer's performance and configuration.

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40. What happens in case there is a power Cut?

Power cut does not affect the Arion-Wii Net transmission of data. But the CPE present at the customer end requires power. So if you have power backup through UPS, you will be able to enjoy uninterrupted browsing.

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41. Can the helpdesk help solve problems with my own computer/ hardware?

No. The helpdesk is there to help you with problems relating specifically to the Broadband service and the hardware provided by DINS. If you have purchased a product where hardware was not provided as part of the service, the helpdesk will not be able to assist you with it, and you should contact your hardware supplier. Arrangements can be made for hardware AMCs at extra cost.

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42. How about Broadband Plans and Pricing?

Click here to view complete details

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